It is an applet that lives in the Windows taskbar and continuously monitors the system for any new activity that needs the engineer's attention. It will notify the engineer, in the form of a popup ballon on the taskbar, that a new ticket has been logged, giving the engineer all the appropriate information regarding the new ticket.

The applet will only notify the engieer when and if he becomes available - therefore popups will not occur during a period of inactivity - it will wait for activity on the desktop before notifications take place.