It was brought about through being involved in multiple implementations of Cisco IPCC a noticing a demand from Call Centre Supervisory staff for a graphical wallboard application. Historically call centres have made use of LED based scrolling wallboards, but with the limited capacity for information and the lack of a graphical output, the demand became greater.

Over and above this, the LED ticker has limited accessibility - it is usually statically mounted within the call centre and is only viewable by those that happen to pass by.

The NetSolve IPCC Wallboard is a paradigm shift.

It provides a web based interface, capable of displaying the information needed and wanted by call centre staff not only on in a fixed wallboard fashion, but also on any available PC that runs an Internet browser.

Being browser based and having a single instance license model, means that the information can now be displayed on any connected PC to the corporate network. This now means that a supervisor sitting in the comfort of their home, can remotely connect to the corporate network and access the queue statistics of their call centre.